The transition from an individual contributor to a First Time Manager is considered the most challenging one in an executive’s career. The endeavour is to empower managers to manage their individual KRA’s and to engage/manage/grow teams and drive results. Shradha HRD just completed a learning journey for 392 first time managers for a global IT/ITES company.
Through extensive consultations with stakeholders and participants, we identified the critical themes for the group. The program was contextualized and a robust mechanism to assess effectiveness incorporated This was a 7 part intervention, spread across 3 months.
The areas that were identified as challenging and we particularly focused on were:
1. Engaging with team members
2. Nurturing talent
3. Conducting performance appraisals
4. Giving feedback that leads to growth
5. Difficult conversation
6. Creating a psychologically safe environment
7. Coaching and mentoring
Our experience across different industries has thrown up similar data. First time managers struggle, not so much with achieving targets or completion of individual work assigned to them. Their main challenges stem from their inabilities to engage and communicate with team members, manage teams and influence stakeholders.