In our fast paced ever changing VUCA world, often the differentiator is the soft skills. The hard skills, product features etc are now mere hygiene factors; they serve as eliminators. In order to clinch the deal, softer aspects of being able to consistently delight the customer, build relationships across cultures and geographies with key stakeholders and the ability to present yourself as a well-rounded, competent professional are essential qualities for success.
Using a completely experiential methodology – analysis of challenging everyday business situations and choosing an optimal path, business simulations to apply and internalize powerful techniques for success and growth, case studies and discussion for gaining insight on best practices, we help you to connect, build on and enhance the existing knowledge and wisdom that inherently exists within you. The approach is empowerment and not merely stuffing knowledge from the outside.
Our key objectives for this category of programs is to empower you with the necessary knowledge, skills and attitudes that will provide you with the cutting edge advantage at the workspace.
What knowledge, skills and behaviors do campus joiners need, to hit the ground running? How can we shorten the learning curve and maximize retention? How do we support campus joiners, so can seamlessly integrate into the workplace? This intervention has been designed, based on data gathered through training executives across 150 companies, over 20 years. It equips new joiners from campus with the necessary tools to graduate from the program as a well-rounded executive who is a valuable member of teams and the organization.
The program sets a clear context on the corporate ecosystem, optimal behaviors to display and the mindset required to successfully make this transition. You will explore the fundamental premise of corporate etiquette and its manifestations – dressing, grooming, dining, interacting with colleagues, managers and key stakeholders through a highly engaging learning format. Steps you can take to develop a growth mindset, powerful tools to manage your time efficiently, improve your interpersonal communication through simple yet powerful strategies, desirable behaviors that help build your reputation as a key team player and how to write professionally, will be some key program takeaways.
During the program you will have explored and reviewed in detail – the essential skills, behaviors and attitudes necessary to graduate as a “well-rounded” executive. You will have the knowledge and tools to proactively manage the transition. Through a heightened awareness of corporate expectations and the know-how on how to manage these expectations, you can live upto your true potential and standout as an valuable asset at the workplace.
The customer is the “heart” of any business. In today’s increasingly competitive, VUCA world, the key to growth and expansion is a laser focus on customer needs and curating a memorable customer experience. The program brings to centre stage what customer centricity really means today, how to stay in touch with changing customer expectations and take complete ownership to consistently provide customers with an optimal customer experience.
Through relevant industry success stories, you will build awareness on changing customer expectations and customer service benchmarks to be reached and maintained. Using techniques based on neuroscience, you will learn how to identify customer needs by stepping into your customers’ shoes – hear, feel, think and experience what they do. Through an immersive exercise, we will demonstrate how to build trust customers, work towards out-of-the-box solutions and successfully manage difficult customer situations.
Post program completion, participant will have clarity on the benchmarks for customer service excellence for their industry and how to provide a memorable customer experience. They will have an action plan on how to take ownership from end to end for customer needs and be able to implement an empathetic approach to handling difficult customer situations.
How do I build rapport and a smooth working relationship with team members and stakeholders from across the globe? What can I do to minimize communication barriers that come up while working in a global environment? What steps can I take to better understand the ecosystem my clients operate in? To work seamlessly across cultures and integrate into a “global work culture”, requires an appreciation and respect for the differences in thought processes and an understanding of how to successfully deal with these differences. This program shows you how to do this.
You will explore beliefs and stereotypes about other cultures and correct erroneous perceptions. We study the characteristics that make cultures unique and different from each other; some differences are clearly visible and most are below the surface. We will illustrate the impact cultural differences have on the mindset working and communication styles of people. Using common business situations, we analyze how the cultural ecosystem impacts global stakeholders’ working styles, how to contextualize communication and shift gears adapt to global cultures. You will strategize on how to build rapport and connect with global teams. An in-depth study of different aspects of the target culture, helps you to better “know” your target audience and use this knowledge to build shared understanding. This aids in smooth functioning, a conducive work environment and shared synergies.
Equipped with the knowledge base to appreciate cultural differences, you will be empowered to adapt and respond to varied cultural contexts and challenging business situations. Through heightened awareness of the overall global cultural ecosystem, you will know what to say, when to say it, how to avoid making cultural faux pas and build bridges. You will be the possess the skills and the abilities to forge relationships, communicate effectively and interact in a culturally diverse environment with confidence, poise and tact.
How do I know the correct etiquette to follow in different professional situations? What are the guidelines for a well-groomed professional look? What is the correct etiquette in a global business environment? Lack of business etiquette, a well-groomed and professional persona often restrict the growth of technically competent and proficient executives. In this program you will learn the fundamentals of professional etiquette – what to do, when to do, and how to do it with grace and style.
We start with exploring the fundamental premise of what distinguishes good from not so good etiquette. You will reviews strategies on how to create a great first impression through professional dressing, the well-groomed look, following the right protocol for introductions, conversations and interactions in a professional setting. You gain in-depth knowledge on the correct dining etiquette to follow through an actual sit down meal. We illustrate guidelines and best practices to follow while conducting business in a global environment – meetings, informal business gatherings, social meetings with clients and networking at business events. A complete toolkit on business etiquette.
You will have a 360 degree overview of professional etiquette which allows you to gain a definite competitive edge. Through the knowledge gained, you will be able to follow the necessary business etiquette and protocol to conduct business with more confidence, know-how, grace and efficiency. The program will help you build a positive executive presence and project a confident, well-groomed and professional image.
What do stakeholders really need? How do you get them to trust you? How can you influence stakeholders to see your viewpoint? What behaviors should you display to diffuse escalated situations? Anyone in a leadership role or heading up a project has to engage with, persuade and influence stakeholders. The program looks at understanding stakeholder needs and engaging with them, proactive communication strategies, how to build trust, resolve conflicts and move towards a strong partnership that results in a conducive and productive work environment.
You will explore how to map stakeholders based on their level of influence and interest. We will discuss behavioral styles and how to successfully deal with them. You will use a structured approach to identify stakeholder needs and work collaboratively. You will develop strategies on influencing and persuading stakeholder and practice dealing with difficult stakeholder situations.
You will be able to implement the techniques learnt to tune into stakeholder needs, work collaboratively and influence stakeholders. Using a combination of pro-active communication and conflict resolution strategies, you can build productive, multifunctional business relationships. You will now truly be able to work with a consultant mindset and be an invaluable asset to stakeholders.
How do I get the best deal during a negotiation? What are some tools and techniques that great negotiators use? If we are stuck during a negotiation, how can we reach an agreement? We negotiate all the time — with clients and partners, vendors and suppliers, supervisors and colleagues, employees and recruits. The essence of negotiation is in successfully bridging differences between two or more parties. This program looks at the mindset of successful negotiators, how to prepare for a negotiation, the tactics to use and reaching win-win outcomes during challenging negotiations.
This program will help you move beyond the traditional approaches to negotiation and view successful negotiations as a win-win. You will develop strategies to prepare tactically for a critical negotiation and learn how to enhance bargaining power. We will illustrate table tactics that good negotiators use for better negotiation outcomes and discuss the various approaches to negotiation. You will analyze different negotiation situations and identify the correct approach, apply a positive research based framework to negotiate and build skills to maintain goodwill without sacrificing business outcomes.
Using Principled Negotiation learnt during the program, you will be able to identify the real interest of the other party, communicate differences with a logical, open-minded approach leading to win-win outcomes. You will know how to provide valuable and long-lasting solutions to satisfy the other parties and reducing the chance of merging problems and conflicts. This will allow you to effectively contribute to business success and maintain working relationships without forfeiting economic outcomes.