Series on Credibility: Look out for others

What makes a great manager stand out and build his credibility in the eyes of his team? As they say actions speak louder than words. Give credit where it is due and do not forget the smallest input or effort by a team member because it is the team together that creates the largest impact.

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One time, a Manager was examining the list of invitees for a lunch to celebrate the success of a project. As he looked over the list, he noticed that they had left out one person who had worked hard in the scoping phase of the project almost 18 months ago. This person was instrumental in scoping out the project, carrying out the vendor evaluation and preparing the capital approval request at the start of the project.

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The Manager mentioned this to the Project Sponsor and she readily extended the invitation to the person. Needless to say, the person was surprised at getting the invitation. Later on he found out that the Manager had recognized his contribution to the project and he came and thanked him for going out of his way to include him in the celebration. His demeanor towards the Manager completely changed from that day on!