The VUCA environment throws up some interesting challenges for us as Learning and Development professionals at Shradha HRD. We recently conducted a series of workshops for a large telecom service provider in India. They had a team of professionals that was technically competent but lacked a customer service orientation and the necessary skills to effectively interact with their clients.
At Shradha HRD, we have conducted several interventions for participants from different industries and levels. What was a little unusual about this intervention was that due to the constant change and churn in the Telecom industry these “techies” were increasingly moving into a Client facing role. Their new deliverables included being able to present their ideas effectively, network and influence clients when they were over for reviews and handle difficult client situations.
We ran a detailed diagnostic for this project, designed a learning journey that included classroom training and hand-holding post completion of training. The results were immensely satisfying !!!!