Satya Nadella, Says This 1 Trait Is More Important than #Talent or #Experience. It’s Something Anyone Can Learn. You would think the leader of a company like Microsoft would look for talent or creativity or experience. And, I’m sure he does. It’s just not the most important thing.

Nadella, used just one word to describe where he thinks innovation comes from: #Empathy.

Nadella says:

“To me, what I have sort of come to realize, what is the most innate in all of us is that ability to be able to put ourselves in other people’s shoes and see the world the way they see it. That’s empathy. That’s at the heart of design thinking. When we say innovation is all about meeting unmet, unarticulated, needs of the marketplace, it’s ultimately the unmet and articulated needs of people, and organizations that are made up of people. And you need to have deep empathy.

So I would say the source of all innovation is what is the most humane quality that we all have, which is empathy”.

Businesses, as Nadella observes, “are made up of people.” Truly innovative companies are made up of people. Those people aren’t just focused on spreadsheets, product design, software code–they’re focused on people who use the products, software, or spreadsheets. They’re focused on empathy.

The one trait that Satya Nadella thinks is the Key to Innovation