Success Stories

Working with Emotional Intelligence: a Program for 600 Managers in a Manufacturing Company

The Landscape: Vision 2025 for this leading Fibers manufacturer, included the critical competency of “Emotional Intelligence”. There was a need felt to move away from the “command and control” system to a more “collaborative” system. Behaving and Demonstrating Emotional Intelligence was regarded as critical, giving the constantly changing environment and the advent of the millennials and Generation Z, into the workforce

The Solution: Shraddha HRD designed a learning intervention, spread over 6 weeks. Participants went through a learning intervention covering the different aspects of emotional intelligence through virtual instructor led sessions. This was followed up with out of class reflection on demonstrating emotionally intelligent behaviors and implementing action plans.

Some themes that were covered:

What is the relevance of #emotionalintelligence in a manufacturing environment? Is it a competency that should really be top of the heap? Isn’t operational excellence far more important and if the command-and-control structure has worked well till now, why change?

There is a thought process that emotional intelligence is far more relevant for the services sector. A detailed learning needs analysis clearly showed that managers today, irrespective of the sectors they work in, need to display emotionally intelligent behavior, with their teams.

The Result: As this was an extended learning intervention, we heard powerful and heart-warming stories and anecdotes of participants applying the principles discussed during classroom learning, with their team members.

Truly gratifying