Day: February 9, 2015

Customer speak on a recently completed project for a Global logistics company

We recently completed a project with a Global Logistics Company. The objective of the program was to improve English language communication and consequently the overall customer experience. Given below are the excerpts of the training feedback from their manager

I would like to tell you that our working with you has been a transformational experience for us…I can see the following in individuals in the team on a regular basis

1) Increased self confidence due to improved communication skills

2) Better quality emails

3) A serious attempt to speak in English during working hours..we have a collection box on our floor..everytime someone speaks in a native language they put in Rs.10 in the box..surprisingly I have contributed 60 bucks already in 2 days as only one of the team Sagar speaks Hindi and apparently when I speak with him I lapse into Hindi too and the team loves to catch me!!

4) A strong desire in individuals to keep the knowledge chain going so they keep checking each other when they find something wrong and its taken in the right spirit

Please convey my message and thanks to the trainers who have been responsible for bringing this huge change and enthusiasm in my team

Update on the First Time Manager Program

We have recently completed training  2,500 managers under this program. This is across several industries ranging from Manufacturing, Shared services, Finance and Pharma.

Participant observations on changes in their working styles  3 months post the completion of the program:

  1. The program served as an eye opener on how to handle teams & I feel more in “control”.
  2. I always found it difficult to handle it when female employees cried in front of me. I have been able to employ techniques of assertiveness that I learnt during the program.
  3. I realized that I was relying too much on my memory while I was giving feedback to team members. I now spend at least 30 minutes collating data and preparing for a feedback conversation. This has resulted imuch shorter and more effective feedback sessions

The Power of ‘One’ can move a Mountain

Ask yourself…”Am I offering a solution or am I a part of the problem?” Here is the story of a man that worked with a solutions mindset, against all odds and found a solution.

the power of one can move a mountainIt was the year 1960. Landless laborers, the Musahars, lived amid rocky terrain in the remote Atri block of Gaya, Bihar, in northern India. A 300-foot tall mountain loomed between them and all the basic facilities that they had always longed for.

Like all the Musahar men, Dashrath Manjhi worked on the other side of the mountain. At noon, his wife Phaguni would bring his lunch. One day, she came to him empty handed, injured. As the harsh sun beat down, Phaguni tripped on loose rock, and was badly injured. She slid down several feet, injuring her leg. Hours past noon, she limped to her husband. He was angry at her for being late. But on seeing her tears, he made a decision. Years later, he would recount, “That mountain had shattered so many pots and claimed so many lives. I could not bear that it had hurt my wife. If it took all my life now, I would carve us a road through the mountain.”

Dashrath bought a hammer, chisel, and crowbar. He had to sell his goats, which meant a lower income for his family. He climbed to the top, and started chipping away at the mountain. He would start early in the morning, chip the mountain for a few hours, then work on the fields, and come back to work on the mountain again. He would hardly sleep.

It was not an easy task. He would often get hurt by the rocks falling from the unyielding mountain. He would rest and then start again. At times, he helped people carry their things over the mountain for a small fee, money to feed his children. After 10 years, as Manjhi chipped away, people saw a cleft in the mountain and some came to help.

Manjhi broke through that last thin wall of rock, and walked into the other side of the mountain. After 22 years, Dashrath Das Manjhi, the common man, the landless laborer, had broken the mountain: he had carved out a road 360 feet long, 30 feet wide. Wazirganj, with its doctors, jobs, and school, was now only 5 kilometers away. People from 60 villages in Atri could use his road. Children had to walk only 3 kilometers to reach school. Grateful, they began to call him ‘Baba’, the revered man.

Source: www.thebetterindia.com

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