I came across a fascinating analogy to explain cultural differences. Peach and Coconut cultures. Peaches are soft on the outside with a hard nut concealed, at the core. Coconuts are hard on the outside but completely soft and pliable as we move within.

Ring any bells?

Several colleagues and clients are taken aback by the friendly demeanour they encounter when they travel to certain cultures in the West. A story to illustrate. A colleague, on a long-haul flight, had a very friendly American gentleman sitting next to him. They had a long, warm and interesting conversation on places to go visit, things to do etc. While disembarking, our colleague asked for his co-travellers number, in case he needed any information. The gentleman just walked on. An example of the Peaches Culture.

Conversely, I’ve had conversations with American friends who often say; it’s so hard to connect with Indians. They tend to be so reserved and formal. Even in something as basic as a greeting. A great example of a coconut culture

Our take: Cultivating cultural intelligence is essential. It is often achieved through initiatives such as cross-cultural training and open conversations.

Listening, observing and adapting communication styles to accommodate varying preferences for directness and assertiveness across cultures fosters effective interaction, understanding and communication