In our world, we see so much around us through different media that we often become immune to messages and sometimes even cynical.

This video touched me so deeply that it brought tears to my eyes!!!!!

Bintou Keita of Guinea is currently the Assistant Secretary-General for Peacekeeping Operations at the United Nations. This video is an excerpt of a speech she made at a forum in the United Nations. To my mind, this is one of the best examples of the importance of Listening and Understanding from the other’s point of view.

There are 2 stories she narrates in the video, which have the following take away’s

1.Even with the best intentions if we don’t Listen, we as managers & leaders can unknowingly cause harm.

2. Leadership harnesses the ability to step into the other person’s shoes and respond accordingly.

That’s Emotional Intelligence at Work!!!!!!!!!