Whether Justin Trudeau’s display of emotional intelligence in this particular incident is genuine can be debated, what is undeniable is that emotional intelligence is a critical competency for leaders. The concept of Emotional intelligence has gained traction in Corporate India in the last 5- 6 years. At Shradha HRD, we have seen this emerge as a top ask with our clients. We have run several learning interventions around this theme, especially for first time managers. Our experience tells us, while class room training is great as an introduction and a sensitisation to this behaviour, it will only become a part of an organisation’s DNA if this behaviour is rewarded along with the hard competencies in the Performance Management System.

https://calgaryherald.com/opinion/columnists/opinion-emotional-intelligence-trudeaus-best-skill-pays-dividends